🦊 Help Center

Welcome to the The Furry Fox Help Center — your go-to resource for all questions related to shipping, returns, orders, and more. We're here to make your shopping experience as smooth as a wagging tail!

📦 Order & Shipping

When will my order ship?
Orders are typically processed within 1–3 business days after confirmation. You'll receive a shipping notification with tracking details once dispatched.

How long does delivery take?
- USA: 5–7 business days
- Europe: 10–15 business days
- International: 10–20 business days depending on your location

Do you ship internationally?
Yes! We ship worldwide. International shipping fees and delivery times vary based on destination.

🔁 Returns & Refunds

Can I return a product?
Absolutely. We accept returns within 30 days of delivery for unused items in their original packaging.

How do I start a return?
Just email us at the-furry-fox@outlook.com with your order number and reason for return. We’ll guide you through the process.

When will I get my refund?
Refunds are processed to your original payment method within 5–10 business days of receiving your return.

💳 Payment & Security

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, Amex), PayPal, Apple Pay, and Shopify Payments.

Is my payment secure?
Yes, all transactions are encrypted using SSL and processed through secure gateways.

🛠️ Product Questions

Are your pet products safe?
Absolutely! All our toys and accessories are made with pet-safe materials, tested for durability and safety.

How do I choose the right toy for my pet?
We recommend browsing by size, chewing behavior, and activity level. Still unsure? Reach out to our team and we’ll be happy to help!

📬 Contact Us

Still have questions? No worries — we’re here to help!

Company: THE FURRY FOX COMPANY LLC
Email: the-furry-fox@outlook.com
Phone: +1 856-850-3246
Address: 2901 SW 149TH AVE STE 240, Miramar, FL 33027

Thank you for being a part of the Furry Fox family! 🐾