❓ Frequently Asked Questions

Welcome to The Furry Fox Help Center! Here you'll find answers to our most commonly asked questions.

🛒 Ordering

📌 1. How do I place an order?
Simply browse our store, add your favorite pet items to the cart, and proceed to checkout!

📌 2. Can I change or cancel my order?
Orders can be changed or canceled within 12 hours of purchase. Email us quickly at the-furry-fox@outlook.com.

📌 3. Do you offer gift wrapping?
Currently, we do not offer gift wrapping, but all items are securely packaged.

📌 4. What if I entered the wrong shipping address?
Contact us immediately. If the order hasn't shipped yet, we can update the address for you.

🚚 Shipping

📦 5. How long does shipping take?
US: 5–7 business days, Europe: 10–15 business days, International: 10–20 business days.

📦 6. Do you offer free shipping?
Yes! We offer free shipping for all US and European orders.

📦 7. Do you ship internationally?
Yes, we ship worldwide! Shipping times and costs vary depending on your location.

📦 8. Will I get a tracking number?
Yes, a tracking number will be emailed to you once your order ships.

🔁 Returns & Refunds

🔄 9. What’s your return policy?
You can return unused items within 30 days of delivery. Contact us to start a return.

🔄 10. How long does it take to process a refund?
Refunds are typically issued within 5–10 business days after we receive the return.

🔄 11. Do I have to pay for return shipping?
Customers are responsible for return shipping unless the item was defective or incorrect.

🔄 12. What if my product arrived damaged?
Please contact us with a photo of the damage within 48 hours of delivery.

💳 Payment & Security

💰 13. What payment methods do you accept?
We accept Visa, MasterCard, Amex, PayPal, Apple Pay, and Shopify Payments.

💰 14. Is my payment information secure?
Yes, our checkout is secured with SSL encryption and complies with industry standards.

🐶 Product Info

🎾 15. Are your toys safe for pets?
Absolutely! All products are made from non-toxic, pet-safe materials.

🎾 16. How do I choose the right toy for my pet?
Check our product descriptions for sizing and durability. Still unsure? Contact us for help!

🎾 17. Can I request a product you don’t carry?
Yes! We welcome suggestions. Email us and we’ll try to include it in future collections.

📬 Support & Contact

📞 18. How can I contact The Furry Fox?
Email: the-furry-fox@outlook.com
Phone: +1 856-850-3246

📞 19. What are your support hours?
Monday to Friday, 9AM–5PM EST (excluding holidays).

📞 20. Where are you located?
Our office is located at 2901 SW 149TH AVE STE 240, Miramar, FL 33027, USA.

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Thank you for choosing The Furry Fox — where your pet’s happiness is our priority! 🐾